Customer service

What are your hours of operation?
We are available for curbside pick ups from 11am-5pm, daily. 

Do you offer tours?
Unfortunately, based on the small scale of the winery and our production facility, we do not offer tours. That being said, you are more than welcome to walk through the vineyard yourself once you have finished your tasting and/or glass of wine.

Do you offer tastings?
We offer do offer tasting flights, which includes your choice of three, 1 oz. samples – you are able mix and match reds, whites & sparkling wines ($15 - we do waive one tasting fee for every two bottles purchased). 

Do you host group tastings?
Our maximum group size that we can accommodate is 6 guests.

Are reservations required?
While we do not require a reservation, we do encourage them as our patio space fills up quickly. All reservations can be made by visiting: https://www.exploretock.com/kewvineyardsestatewinery.

Do you serve wine by the glass?
Yes, all of our wines are available by the glass. Please note, due to regulations, you are not able to purchase a bottle of wine and open it on our premises. (Our by-the-glass service ends at 4:30pm).

Do you serve food?
Yes, we offer a small, seasonal cheese plate that can be ordered table side ($15). 

*Please note that due to COVID restrictions, we are no longer allowing any offsite food to be brought on the premise. 

Do you host private events*?
Yes, the space is available for rent to host a private event. The number of guests we are able to accommodate depends on the style of event you are looking to host. If you are planning a seated dinner, we can accommodate up to twelve guests in our dining room. If you are planning more of a cocktail reception, we can accommodate up to twenty-five guests. Please note due to weather related concerns, twenty-five is our maximum capacity. For more information on rates and availability, please email [email protected]

*At this point in time, we are unfortunately not taking any bookings for future private events.

Do you host wedding ceremonies or wedding receptions?
Unfortunately, due to the size of the winery and our maximum guest capacity, we are unable to host wedding ceremonies or wedding receptions.

Is the winery accessible?
Yes, accessible parking is located in the front portion of our parking lot. Our patio door is accessible, along with all other spaces inside the winery and on our patio.

Is the winery pet friendly?
Yes, as long as they are leashed and well behaved, we love to welcome our guests’ furry friends – no matter their size!

Do you ship your wines out of province?
We do, however, we ask that you either call the winery (905-563-1539) or send us a quick email ([email protected]), to complete out of province orders.

Are your wines available in the LCBO?
Yes, we have a selection of our wines available through Vintages. Quantities are typically limited, so we ask that you check your local Vintages online for availability. 

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FAQ

1. COVID-19 Questions
1.1. Are you available for in-person shopping?

Unfortunately, at this point in time, we are closed for in-person shopping, however, we are available for curbside pick up daily from 12pm-4pm.

1.2. How do I place an order for curbside pick up?

Once you have finished adding wines to your order, click "proceed to checkout." Fill in the required details, including your address, and make sure you select "ship to this address" - even if you do not intend to ship your order. In the next step, select "curbside pick up" and continue through to the payment portion to complete your transaction.

Make sure to let us know when you plan on picking up your order in the "comments" section!

1.3. Do I need to place my curbside pick up ahead of time?

It's not a problem if you arrive at the winery without having placed an order in advance. Simply give us a call (905-563-1539) and we will put your order together for you and bring it out to your car.

*Payment can be done over the phone, or a payment machine can be brought out to your car.